CXRMSP - Front Office Supervisor

CX Living is an integrated platform operating in the living and hospitality sectors, specialising in the development, enhancement and management of innovative housing solutions. Having evolved from CampusX, CX Living is now a rapidly growing organisation operating across various brand verticals dedicated to student housing, hybrid hospitality, long-stay accommodation, flexible living and senior living.

With a portfolio of around 7,000 beds, the company stands out for its vision centred on innovation, sustainability and the creation of inclusive, dynamic environments offering a rich experiential value.

Now we want to take it a step further.

CX The Nexus Rome San Pietro marks the launch of the flagship project for the new CX Hotel & Living brand vertical, a concept that combines short-stay and long-stay accommodation to redefine urban hospitality.

To bring this vision to life, we are looking for people capable of making every stay a positive experience, right from the very first point of contact.

In CX, we call this role a Front Office Agent.

THE CHALLENGE

You’ll be joining the team at CX The Nexus Rome San Pietro, an iconic project designed by Mario Cucinella Architects, in the heart of Rome, just a stone’s throw from the Vatican.

Find out more about the project: https://romasanpietro.cx-thenexus.com/   

Learn more about the vision and concept: https://www.cxliving.com/images/pdf/CX_Rome_San_Pietro.pdf

110 hotel rooms, 184 long-stay rooms, a restaurant, a panoramic rooftop terrace, a gym, community spaces and a conference centre.

An environment where every day can be different from the last.

Your role will be to help ensure everything runs as smoothly as possible, combining a focus on the guest, organisational skills and a business-minded approach.

Your responsibilities will include:

• Ensure a warm welcome and high-quality service for all CX guests.
• Carry out check-in and check-out procedures in accordance with company standards.
• Manage and update data relating to guests, bookings, maintenance and charges in the company’s management systems, ensuring its accuracy.
• Manage invoicing and provide support to the administration department.
• Use the company’s management systems, such as the PMS, and supervise their correct use by the Front Office team.
• Monitor expected arrivals and prepare the relevant documentation.
• Manage email and telephone communications.
• Manage and update bookings received through various sales channels, responding to enquiries and any complaints.
• Optimise room allocation and constantly monitor room availability.
• Coordinate requests to the Housekeeping and Maintenance departments, ensuring that tasks have been completed.
• In the absence of the Room Division Manager, coordinate the Front Office team, supervise the department’s activities and ensure business continuity.
• Enforce safety procedures and ensure compliance with the relevant regulations within the premises.

THE MINDSET WE ARE LOOKING FOR

In the Front Office, things don’t always go to plan. The difference lies in knowing how to handle whatever comes up, without losing sight of the people, the priorities and the quality of service.

We’re looking for someone who can keep a clear head during the busiest moments, work as part of a team and take the initiative when needed. Someone who can combine attention to detail with a broad perspective, whilst also keeping an eye out for business opportunities.

The phone might ring, a room might not be ready, and a guest might have an urgent request. You don’t need three pairs of hands, but you do need to know where to start.

WHAT YOU BRING

• You have more than 3 years’ experience in a front-office role within the hotel or non-hotel sector.
• You understand the day-to-day operations of a reception and know how to balance service quality with commercial objectives.
• You are organised, flexible and used to working as part of a team, whilst taking ownership of your role.
• Are you familiar with hotel PMS systems? Excellent. If you know Mews, even better.
• You speak and write English well. Other languages? A bonus that never goes amiss.

WHAT WE OFFER

• A permanent contract.
• A gross annual salary of between €26,000 and €27,000.
• Meal vouchers
• Employee benefits