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CXMIVO - Front Office Agent

Milan

Campus X (www.cx-place.com) is an Italian company leading in the hybrid hospitality sector, offering its guests an international experience through an ecosystem of services, community, and spaces designed for living, studying, and working.

For the management of “Villaggio managed by CX”, the largest student residence in Italy by size and the first facility developed according to the Managed by CX model, located in Milan, in the Porta Romana area, we are looking for a Front Office Agent who will be the main contact for guests and the heart of daily operations.

The selected person will help ensure attentive and friendly service in line with CX standards, guaranteeing accuracy in process management and continuity in the flow of information across the facility’s different functions.

You’ll become part of a unique project in the Italian scene, within a facility set to become a benchmark for student housing and contemporary hospitality in Milan.

If you have experience in the hospitality sector and at the Front Office, know how to handle priorities and surprises with clarity, and for you efficiency and attention to detail aren’t just LinkedIn buzzwords but skills you apply every day on the job, you could be the right person for us.

TO DO LIST FOR THE FRONT OFFICE AGENT:

  • You will be part of the Front Office Team.
  • You will provide attentive and friendly customer service to all CX guests (past, present, and future).
  • You will perform check-ins and check-outs professionally following company standards.
  • You will be responsible for accurately entering data (guest information, reservations, maintenance, charges, and similar) into the various management systems.
  • You will be responsible for promptly passing on the information needed for administrative and billing processes.
  • You will carefully and correctly program and distribute room keys.
  • You will notify expected arrivals and prepare the related documentation.
  • You will handle any customer complaints.
  • You will manage the app, email, and phone switchboard.
  • You will communicate requests received to housekeeping and maintenance and ensure they have been carried out.

REQUIREMENTS:

  • High school diploma or degree
  • Previous experience as FOA
  • Knowledge of hotel PMS (knowledge of Mews will be considered a plus)
  • Written and spoken English

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PNRR - Piano Nazionale Ripresa e Resilienza
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Accessibility Information

Together with our selected providers, we are committed to ensuring that our services are accessible to people with disabilities. We devote significant resources to ensure that our website and room booking pages are easier to use and more accessible for individuals with disabilities, based on the strong belief that everyone has the right to live with dignity, equality, comfort, and independence.

Along with our partners, we continuously strive to improve the accessibility of our website and the pages for booking rooms and/or purchasing additional products and services related to the stay. We firmly believe it is our collective moral obligation to allow seamless, accessible, and unhindered use, even for those of us with disabilities.

In our ongoing efforts to improve and consistently address accessibility issues, we regularly scan all web pages using accessibility scanners provided by third-party commercial partners to identify and fix any potential accessibility barriers on our site. Despite our efforts to make all our web pages and content fully accessible, some content may not yet have been fully adapted to the strictest accessibility standards. This may be due to not having yet found or implemented the most appropriate technological solution.

Compliance Status

This website and the room booking pages are partially compliant with the technical standard for websites and mobile applications UNI CEI EN 301549, and with the “AA” accessibility level required by the Web Content Accessibility Guidelines (WCAG) 2.1.
In particular, the compliance level of this website is constantly monitored through the tools provided by:
https://mauve.isti.cnr.it/
https://pagespeed.web.dev/

Non-accessible Content

Despite our efforts to ensure the accessibility of the website and booking pages, we are aware of some limitations we are working to resolve. Below is a description of the known limitations. Please contact us if you encounter an issue not listed below.

  • Image text alternatives: Some images do not have meaningful text alternatives for users.
  • Reading order: Due to the modular structure of some pages, the reading order of elements may not match their visual order.
  • Focus contrast: In some cases, when elements receive focus, there may be insufficient contrast between text color and background.
  • Keyboard operability: Some components cannot be operated using only a keyboard.
  • Animated content: Some pages contain animated content that cannot be paused or hidden.
  • Focus visibility: In some pages, the element with active focus is not visually identifiable.
  • Language accessibility: Some elements display text or accessible names only in certain languages.
  • Assistive technology: Assistive technologies may not always correctly announce messages.

Last Updated

This page on accessibility was last updated on June 25, 2025.