CXHO - Quality Manager

Campus X is an Italian company operating in the hybrid hospitality sector, offering its guests a fully equipped, international living experience within its facilities.

With the new openings in Naples, Modena and Turin, Campus X now has 13 facilities across Italy: a milestone that testifies to the company's continuous growth and its ability to innovate the way people live, study and meet.

In this context of growth and innovation, we are looking for a Quality Manager to contribute to the consolidation and improvement of our operating standards, ensuring quality, safety and an excellent experience for our guests, in line with the CX philosophy.

If you are looking for a stimulating challenge and the opportunity to make your mark, join us!

QUALITY MANAGER TO-DO LIST: 

• You will define, update and share service/product operating standards;
• You will manage internal quality audit processes, identifying areas for improvement;
• You will define, implement and monitor external audit processes;
• You will support the implementation of the Quality Management System for operational structures, coordinating the relevant departments;
• You will liaise with external and internal control bodies within the company in the implementation of the quality system;
• You will collaborate with the managers of each area to define quality objectives and performance indicators (KPIs);
• You will deal with the management of any “non-conformities” detected, coordinating corrective and preventive actions;
• You will prepare reports and analyses on the overall performance of the company's quality for the Board
• You will collect, analyse and manage guest feedback (questionnaires, online reviews, mystery guests, etc.), coordinating corrective actions with the areas involved;
• You will prepare and update tools to support operational processes (contracts, releases, document envelopes, apps, etc.) with the support of the relevant departments;
• You will provide support and training to colleagues on service/product standards, processes and operational best practices.
• You will oversee projects to develop the OPS information systems framework.

REQUIREMENTS: 

University degree or diploma;
3-7 years of experience in a similar role, preferably in the hospitality sector;
Knowledge of quality management systems (ISO 9001) and industry regulations;
Excellent knowledge of the Office suite, particularly Excel;
Excellent data analysis skills and attention to detail;
Good knowledge of English;
Negotiation, problem solving, aptitude for teamwork and willingness to develop in the role;
Excellent communication skills and ability to relate to all internal and external stakeholders;
Willingness to travel periodically (approximately 25% of the time).

Place of work: at our Head Office in Rome!