CXTS - Booking Supervisor

Campus X is an Italian company operating in the student housing sector (www.cx-place.com) which offers its guests a full optional and international living experience in its facilities.

We are looking for a Booking Supervisor for our soon-to-open facility in Trieste.

CX Trieste will offer short and long stay accommodation guaranteeing 360 beds for a total of 290 student rooms, 25 hotel rooms and 2 hostel dorms.

If you would like to contribute to our project, are a green thinker capable of thinking outside the box and are a citizen of the world ready to accept a new challenge, all you have to do is get on board and get to know each other better, you could be the talent we are looking for.

TO DO LIST OF THE BOOKING SUPERVISOR:

- You will enter and edit bookings received through all sales channels (e-mail, telephone, channel manager, walk-in and the like).

- You will handle and respond to complaints and information regarding bookings in a professional and courteous manner.

- You will manage the sale and organisation of group bookings.

- You will optimise the allocation of rooms and keep the room inventory under control at all times.

- You will be proactive in selling events and organising them.

- You will support in the development and feeding of the CRM.

- You will take care of invoicing in general (electronic, university, groups, events, congresses).

- You will handle any customer complaints (online and offline).

- You will implement sales strategies in coordination with the Sales & Distribution department

- You will Upsell and Promote extra services and events.

- You will attend sales events illustrating the Campus X product and attracting new customers.

REQUIREMENTS:

- Previous experience in Sales and Reservation in the hotel or non-hotel sector.

- High school diploma or equivalent qualification

- Excellent mathematical and analytical skills.

- Thorough knowledge of Excel.

- Organisational skills and team spirit.

- Excellent level of Italian and English, written and spoken.

- Knowledge of a third language would be an advantage.

- Knowledge of PMS Mews is an advantage.

- Flexibility.

- Proactivity and work independence.

- Attention to detail.

- Excellent customer orientation.

- Commercial aptitude and experience.