Campus X is an Italian student housing company (www.cx-place.com) that offers its guests a full optional and international living experience within its facilities.
We are looking for a Front Office Agent for the CX facility of Turin | Marconi!
If you have a desire to contribute to our project, are a green thinker capable of thinking outside the box, and are a citizen of the world ready to take on a new challenge, all you have to do is get on board, and get to know each other better, you could be the talent we are looking for!
FRONT OFFICE AGENT TO DO LIST:
- You will be part of the Front Office Team.
- You will provide attentive and friendly customer service to all CX guests (past, present and future).
- You will check-in and check-out in a professional manner following company standards.
- You will be responsible for correct data entry (customer information, reservations, maintenance, charges and similar) within the various management systems.
- You will be responsible for correct billing and will support administration.
- You will schedule and distribute room keys conscientiously and correctly.
- You will notify expected arrivals and prepare documentation for those arrivals.
- You will handle any customer complaints.
- You will manage the App, e-mail and switchboard.
- You will give notice to housekeeping and maintenance of incoming requests and verify that they have been fulfilled.
- You will be responsible for completing lease agreements resulting in the return of the security deposit.
- You will know, observe and enforce all facility safety regulations.
REQUIREMENTS
- High school diploma or college degree
- Previous experience as a FOA
- Knowledge of hotel PMS (knowledge of Mews will be considered a plus)
- Knowledge of written and spoken English
