Campus X is an Italian company operating in the student housing sector (www.cx-place.com) that offers its guests a full-service, international living experience within its facilities.
We are looking for a Front Office Agent for the CX facility in Rome Tor Vergata!
If you want to contribute to our project, are a green thinker capable of thinking outside the box, and are a citizen of the world ready to take on a new challenge, all you have to do is come on board and get to know each other better. You could be the talent we are looking for!
FRONT OFFICE AGENT TO-DO LIST:
- You will be part of the Front Office Team.
- You will provide attentive and friendly customer service to all CX guests (past, present and future).
- You will perform check-ins and check-outs in a professional manner following company standards.
- You will be responsible for the correct entry of data (customer information, reservations, maintenance, charges and similar) into the various management systems.
- You will be responsible for correct invoicing and will support the administration department.
- You will schedule and distribute room keys conscientiously and correctly.
- You will notify expected arrivals and prepare the relevant documentation.
- You will handle any customer complaints.
- You will manage the app, e-mail and switchboard.
- You will notify the cleaning and maintenance departments of any requests received and verify that they have been carried out.
- You will be responsible for concluding rental contracts and returning security deposits.
- You will be familiar with, observe and enforce all safety regulations of the facility.
REQUIREMENTS:
- Diploma or degree
- Previous experience as a FOA
- Knowledge of hotel PMS (knowledge of Mews will be considered a plus)
- Knowledge of written and spoken English
