Campus X (www.cx-place.com) is a leading Italian hybrid hospitality company, offering its guests an international experience in its facilities.
We are excited to announce the opening of CXNaples I Centrale (Via Galileo Ferraris), scheduled for September 2025!
The new CX will offer 75 Hotel rooms, 11 Hostel dorms, 800 sqm of co-working area and a 267 room campus, designed to promote networking and productivity.
We are looking for a Front Office Agent who's ready to join our team!
If you would like to contribute to our project, are a green thinker capable of thinking outside the box and are a citizen of the world ready to accept a new challenge, all you have to do is get on board and get to know each other better, you could be the talent we are looking for.
TO DO LIST OF THE FRONT OFFICE AGENT:
- You will be part of the Front Office Team.
- You will provide attentive and friendly customer service to all CX guests (past, present and future).
- You will check-in and check-out in a professional manner following company standards.
- You will be responsible for the correct input of data (customer information, bookings, maintenance, charges and the like) into the various management systems.
- You will be responsible for correct invoicing and support the administration.
- You will schedule and distribute room keys conscientiously and correctly.
- You will notify expected arrivals and prepare documentation for them.
- You will handle any customer complaints.
- You will manage the App, e-mail and switchboard.
- You will notify housekeeping and maintenance of incoming requests and check that they have been carried out.
- You will be responsible for the conclusion of rental agreements resulting in the return of the security deposit.
- You will be familiar with, observe and enforce all facility safety regulations.
REQUIREMENTS
- Diploma or degree
- Previous experience as FOA
- Knowledge of hotel PMS (knowledge of Mews will be considered a plus)
- Knowledge of written and spoken English
