CXTS - Front Office Manager

Campus X is an Italian company operating in the student housing sector (www.cx-place.com), offering its guests a full optional and international living experience within its facilities.

We are looking for a Front Office Manager for our soon-to-open facility in Trieste.

CX Trieste will offer short and long stays with a total of 360 beds in 290 student rooms, 25 hotel rooms and 2 hostel dorms.

If you would like to contribute to our project, are a green thinker capable of thinking outside the box and are a citizen of the world ready to take on a new challenge, all you have to do is get on board and get to know each other, you could be the talent we are looking for.

TO DO LIST OF THE FRONT OFFICE MANAGER:

- You will report directly to the Resident Manager.

- You will support the Resident Manager in monitoring the facility's KPIs.

- You will coordinate Front Office resources, plan and organise work shifts and distribution of staff.

- You will be responsible for the correct functioning of all shifts at the reception desk and contribute to the achievement of all targets (quantitative and qualitative) of the facility.

- You will check daily the correctness of check-in, check-out, billing issued and cash closing procedures.
- You will directly deal with the active invoicing related to the Inps Call and the reversal of utilities for companies leasing space within the facility (where applicable).
- You will manage complaints and terminations.
- You will check final balances of work done by external companies (cleaning)
- You will manage reports and extractions from the management system also supporting the verification activities required by the Resident Manager or Head Office offices.
- You will ensure continuous compliance with CX Service Standards and support the implementation of new procedures by carefully and promptly communicating them to the entire Front Office.

- You will be directly in charge of active billing related to the reversal of utilities for companies leasing space within the facility.

REQUIREMENTS

- Diploma or degree

- Ability to organise, manage staff and work in a team

- Knowledge of hotel PMS (knowledge of Mews will be considered a plus)

- Previous experience in the hotel industry as FOM or Shift Leader

- Knowledge of written and spoken English