Campus X (www.cx-place.com) is a leading Italian hybrid hospitality company, offering housing experiences designed to meet the needs of guests from all over the world.
We are excited to announce the opening of CX Modena | Crocetta (Via Fanti), scheduled for September 2025: a modern, state-of-the-art facility designed to become a landmark in the city of Modena. The new CX will rise on two towers: Tower A (7 floors) and Tower B (6 floors), offering a total of 366 beds, dedicated to students and young people with long-stay and short-stay solutions.
For this important opening, we are looking for a Front Office Agent ready to join our team!
If you would like to contribute to our project, are a green thinker capable of thinking outside the box and are a citizen of the world ready to accept a new challenge, all you have to do is get on board and get to know each other better, you could be the talent we are looking for!
FRONT OFFICE AGENT TO DO LIST:
- You will be part of the Front Office Team.
- You will provide attentive and friendly customer service to all CX guests (past, present and future).
- You will check-in and check-out in a professional manner following company standards.
- You will be responsible for the correct input of data (customer information, bookings, maintenance, charges and the like) into the various management systems.
- You will be responsible for correct invoicing and support the administration.
- You will schedule and distribute room keys conscientiously and correctly.
- You will notify expected arrivals and prepare documentation for them.
- You will handle any customer complaints.
- You will manage the App, e-mail and switchboard.
- You will notify housekeeping and maintenance of incoming requests and check that they have been carried out.
- You will be responsible for the conclusion of rental agreements resulting in the return of the security deposit.
- You will be in charge of the bar by preparing hot or cold basic drinks, serving sandwiches and pre-packed snacks for the guests of the establishment.
- You will be familiar with, observe and enforce all facility safety regulations.
REQUIREMENTS:
- Diploma or degree
- Previous experience as FOA
- Knowledge of hotel PMS (knowledge of Mews will be considered a plus)
- Knowledge of written and spoken English
