Campus X is an Italian company operating in the student housing sector (www.cx-place.com) offering its guests a full optional and international living experience within its facilities.
We are looking for a Front Office Agent for our CX in Florence!
If you would like to contribute to our project, you are a green thinker capable of thinking outside the box and you are a citizen of the world ready to accept a new challenge, all you have to do is get on board and get to know each other, you could be the talent we are looking for!
FRONT OFFICE AGENT TO DO LIST:
- You will be part of the Front Office Team.
- You will provide attentive and friendly customer service to all CX guests (past, present and future).
- You will check-in and check-out in a professional and friendly manner following company standards.
- You will be responsible for the correct data entry (customer information, bookings, maintenance, charges and the like) within the various management systems.
- You will be responsible for correct invoicing and support the administration.
- You will be responsible for the correct management and closing of the daily till and cash fund.
- You will schedule and distribute room keys conscientiously and correctly.
- You will notify expected arrivals and prepare documentation for them.
- You will handle any customer complaints.
- You will manage the App, e-mail and switchboard.
- You will notify cleaning and maintenance of the requests received and check that they have been carried out.
- You will be responsible for concluding rental agreements and returning the security deposit.
- You will be in charge of the bar by preparing hot or cold basic drinks, serving sandwiches and pre-packed snacks for the guests of the facility.
- You will be familiar with, observe and enforce all facility safety regulations.
- You will establish good relations with students and residents and draw up a calendar of events and activities for them.
- You will organise internal and external activities that involve everyone and enhance the sense of community.
- You will interact with external companies, seeking sponsors for various initiatives;
- You will propose social activities in line with CX standards with the aim of enhancing the community.
- You will work closely with the Community Coordinator and the Community Ambassadors of the other facilities.
REQUIREMENTS:
- Diploma or degree
- Previous experience as FOA
- Knowledge of hotel PMS (knowledge of Mews will be considered a plus)
- Knowledge of written and spoken English
- Organisational skills and team spirit.
- Flexibility
- Proactivity and work independence
- Attention to detail
- Excellent customer orientation
