Campus X (www.cx-place.com) is a leading Italian hybrid hospitality company, offering its guests an international experience in its facilities.
We are excited to announce the opening of CXNaples I Centrale (Via Galileo Ferraris), scheduled for September 2025!
The new CX will offer 75 Hotel rooms, 11 Hostel dorms, 800 sqm of co-working area and a 267 room campus, designed to promote networking and productivity.
We are looking for the smile that welcomes, the mind that organises and the heart that drives the Front Office team.
A Front Office Manager with strong interpersonal skills, natural leadership and a desire to make a difference every day.
We imagine you to be able to remain calm in intense moments, attentive to every detail and ready to ensure an impeccable welcome.
If making everyone feel at home is your superpower, maybe it's time to meet us.
FRONT OFFICE MANAGER'S TO DO LIST:
- You will report directly to the General Manager.
- You will support the General Manager in monitoring the facility's KPIs.
- You will coordinate the Front Office resources, plan and organise work shifts and the distribution of staff in force.
- You will be responsible for the proper functioning of all shifts in the front office and contribute to the achievement of all targets (quantitative and qualitative) of the facility.
- You will check daily the correctness of check-in, check-out, billing issued and cash closing procedures.
- You will be directly responsible for active invoicing related to the Inps Call and the reversal of utilities for companies leasing space within the facility (where applicable).
- You will manage complaints and terminations.
- You will verify the final balance of work carried out by external companies (cleaning)
- You will manage reports and extractions from the management system, also in support of verification activities requested by the General Manager or Head Office offices.
- You will ensure continuous compliance with the CX Service Standards and support the implementation of new procedures, communicating them carefully and promptly to the entire Front Office
- You will directly deal with active invoicing relating to the billing of utilities for companies that rent space within the structure
REQUIREMENTS:
- Diploma or degree
- Ability to organise, manage staff and work in a team
- Knowledge of hotel PMS (knowledge of Mews will be considered a plus)
- Previous experience in the hotel sector as a FOM or Shift Leader
- Excellent knowledge of English, both written and spoken; knowledge of additional languages will be an advantage
