Campus X (www.cx-place.com) is a leading Italian hybrid hospitality company, offering its guests an international experience within its facilities.
We are excited to announce the opening of CXNaples I Centrale (Via Galileo Ferraris), scheduled for September 2025!
The new CX will offer 75 Hotel rooms, 11 Hostel dorms, 800 sqm of co-working area and a 267-room campus, designed to promote networking and productivity.
You don't need a crystal ball, but you do need an eye for detail and textbook organisation (yes, even when last minute bookings are knocking at the door).
We are looking for a detail oriented, practical and attentive Booking Supervisor who can keep everything under control: from individual bookings to groups, from last-minute sales to special events.
If Excel no longer scares you on Monday mornings and the word “efficiency” is part of your daily vocabulary, you could be the right person for us!
BOOKING SUPERVISOR'S TO DO LIST:
- You will enter and edit bookings received through all sales channels (e-mail, telephone, channel manager, walk-in and the like).
- You will handle and respond to complaints and information regarding bookings in a professional and courteous manner.
- You will manage the sale and organisation of group bookings.
- You will optimise the allocation of rooms and keep the room inventory under control at all times.
- You will be proactive in selling events and organising them.
- You will support in the development and feeding of the CRM.
- You will take care of invoicing in general (electronic, university, groups, events, congresses).
- You will handle any customer complaints (online and offline).
- You will implement sales strategies in coordination with the Sales & Distribution department
- You will carry out upselling and promotion of extra services and events.
- You will attend sales events illustrating the Campus X product and attracting new customers.
REQUIREMENTS:
- Diploma or degree
- Previous experience in Sales and Reservation in the hotel or non-hotel sector.
- Excellent mathematical and analytical skills.
- Thorough knowledge of Excel.
- Organisational skills and team spirit.
- Excellent knowledge of English, both written and spoken; knowledge of additional languages will be an asset
- Knowledge of hotel PMS (knowledge of Mews will be considered a plus)
- Flexibility and attention to detail.
- Proactivity and work independence.
- Excellent customer orientation.
- Commercial attitude.
